Regulations

§ 1
Introductory Provisions
1. The Len & Spółka store, available at lenispolka.pl, is operated by: Len & Spółka Paulina Gniewek-Frączek, conducting business under the name Len&Spółka, entered into the Central Register and Information on Business Activity (CEIDG) maintained by the minister responsible for the economy, NIP 7342442584, REGON 357031018 (more details see § 3)
2. These Terms and Conditions are addressed to Consumers and specify the rules and procedure for concluding a Distance Selling Agreement with a Consumer via the Store.

§ 2
Definitions
1. Consumer - a natural person concluding a contract with the Seller within the Store, the subject matter of which is not directly related to their business or professional activity.
2. Seller - a natural person referred to in paragraph 1 of § 1.
3. Customer - any entity making purchases through the Store.
4. Entrepreneur - a natural person, legal person, or organizational unit without legal personality, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store.
5. Store - a Store operated by the Seller at the internet address specified in paragraph 1 of § 1.
6. Distance Contract - a contract concluded with the Customer as part of an organized system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
7. Terms and Conditions - these Store Terms and Conditions. 8. Order - a declaration of intent submitted by the Customer via the Order Form, directly leading to the conclusion of a Sales Agreement for a Product or Products with the Seller.
9. Account - a customer account in the Store, collecting data provided by the Customer and information about Orders placed by the Customer in the Store.
10. Registration Form - a form available in the Store enabling the creation of an Account.
11. Order Form - an interactive form available in the Store enabling the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including delivery and payment methods.
12. Cart - a component of the Store's software that displays the Products selected by the Customer for purchase, and allows the setting and modification of Order data, in particular the quantity of products.
13. Product - a movable item/service available in the Store that is the subject of a Sales Agreement between the Customer and the Seller.
14. Sales Agreement - a Product sales agreement concluded or entered into between the Customer and the Seller via the Store. The Sales Agreement shall also be understood as – in relation to the features of the Product – a contract for the provision of services and a contract for specific work.

§ 3
Contacting the Store
1. Seller's address: 30-611Krakow, ul. Stojałowskiego 9/17
2. Seller's email address: [email protected]
3. Returns address: 30-611 Krakow, ul. Stojałowskiego 9/17, parcel locker KRA12MP, telephone: +48 514 245 122
4. Bank account: PL 63 1090 2053 0000 0001 5542 7709 SWIFTWBKPPLPP

§ 4
Technical requirements
To use the Store, including browsing the Store's assortment and placing orders for Products, the following are required:
1. a device with internet access and a web browser, an active email account,
2. cookies enabled,
3. FlashPlayer installed.

§ 5
General Information
1. To the fullest extent permitted by law, the Seller shall not be liable for any disruptions, including interruptions in the operation of the Store, caused by force majeure, unauthorized third-party actions, or incompatibility of the Store with the Customer's technical infrastructure.
2. The prices listed in the Store are gross prices (including VAT).
3. The final amount payable by the Customer consists of the price of the Product and the cost of delivery (including transportation, delivery, and postal fees), which the Customer is informed about on the Store's website when placing the Order, including when expressing their intention to enter into a Sales Agreement.

§ 6

Creating an Account in the Store

To create an Account in the Store, complete the Registration Form.
Creating an Account in the Store is free.
The Customer may delete their Account at any time, without giving a reason and without incurring any fees, by sending an appropriate request to the Seller, in particular via email or in writing to the addresses provided in § 3.
§ 7

Ordering Rules

To place an Order, you must:

Select the Product that is the subject of the Order, and then click the "Add to Cart" button (or equivalent);

If you have chosen to place an Order without registration, complete the Order Form by entering the recipient's details and the address to which the Product is to be delivered, select the shipping method (method of delivery of the Product), enter the invoice details if different from the recipient's details,
Click the "Order and pay" button/click the "Order and pay" button and confirm the order by clicking the link sent in the email,
Choose one of the available payment methods and, depending on the payment method, pay for the order within the specified time, subject to § 8, point 3.

§ 8

Offered Delivery and Payment Methods

Detailed information on delivery methods and acceptable payment methods can be found at bookmar Payment

§ 9
Execution of the Sales Agreement
1. The Sales Agreement between the Customer and the Seller is concluded after the Customer places an Order using the Order Form in the Store in accordance with § 7 of the Terms and Conditions.
2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing occurs by the Seller sending the Customer an appropriate email to the Customer's email address provided during the Order placement process. The email message contains at least the Seller's statement of receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receipt of the above email by the Customer, the Sales Agreement between the Customer and the Seller is concluded.
3. If the Customer chooses:
4. payment by bank transfer, electronic payment, or payment by card, the Customer is obligated to make the payment within 3 calendar days from the date of conclusion of the Sales Agreement - otherwise, the order will be canceled.
5. payment by cash on delivery - the Customer is obligated to make the payment upon delivery.
6. If the Customer has selected a delivery method other than personal pickup, the Product will be shipped by the Seller within the time specified in the Product description (subject to paragraph 5 of this section), in the manner selected by the Customer when placing the Order.
7. If Products with different delivery times are ordered, the delivery date is the longest specified date.
8. If Products with different delivery times are ordered, the Customer may request delivery of the Products in parts or delivery of all Products after the entire order is completed.
9. The Product delivery time to the Customer begins as follows:
10. If the Customer selects bank transfer, electronic payment, or payment card as payment method – from the date the Seller's bank account is credited.
11. If the Customer selects cash on delivery as payment method – from the date of conclusion of the Sales Agreement.
12. If Products with different readiness for pickup are ordered, the Customer may select partial pickup (depending on their readiness for pickup) or all Products after the entire order is completed. 13. The period of time when the Product is ready for pickup by the Customer begins to run as follows:
14. If the Customer chooses payment by bank transfer, electronic payment, or payment card – from the date the Seller's bank account is credited.
15. If the Customer chooses cash upon pickup – from the date of conclusion of the Sales Agreement.

§ 10
Right of withdrawal (valid within the European Union)
1. The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The period specified in paragraph 1 begins upon delivery of the Product to the Consumer or a person designated by the Consumer other than the carrier.
3. In the case of a Contract covering multiple Products delivered separately, in batches, or in parts, the period specified in paragraph 1 begins upon delivery of the last item, batch, or part.
4. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal to the Seller. To meet the withdrawal period, it is sufficient for the Consumer to send the declaration before the expiry of this period. 5. The declaration may be sent by traditional mail or electronically by sending the declaration to the Seller's email address or by submitting the declaration on the Seller's website - the Seller's contact details are specified in § 3. IT MUST INCLUDE THE ORDER NUMBER.
6. If the Consumer sends the declaration electronically, the Seller will immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement to the email address provided by the Consumer.
7. Consequences of withdrawal from the Agreement:
8. In the event of withdrawal from a distance Contract, the Contract is deemed not to have been concluded.
9. In the event of withdrawal from the Contract, the Seller will refund to the Consumer all payments made by the Consumer, including delivery costs up to the lowest price offered, no later than 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Contract. 10. The Seller will refund the payment using the same payment method used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that will not incur any costs for the Consumer.
11. The Seller may withhold the refund until the Product is received back, or if the return package contains no information identifying the sender and the order number.
12. The Consumer should return the product to KRAKÓW, UL. STOJAŁOWSKIEGO 9/17, 30-611 KRAKÓW, OR TO PACZKOMAT KRA12MP (STOJAŁOWSKIEGO 12), no later than 14 days from the date on which they informed the Seller of their withdrawal from the Agreement. The deadline will be met if the Consumer returns the Product before the 14-day period expires. 13. The Consumer bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by regular mail.
14. The Consumer is only liable for any diminished value of the Product resulting from its use other than necessary to establish the nature, characteristics, and functioning of the Product.
15. If, due to its nature, the Product cannot be returned by regular mail, information about this, as well as the costs of returning the Product, will be included in the Product description in the Store.
16. The Consumer does not have the right to withdraw from a distance contract in the case of a Contract:

1. Where the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or intended to meet their individual needs,
2. Where the subject of the service is an item delivered in a sealed package that cannot be returned after opening for health or hygiene reasons if the package is opened after delivery,
3. Where the subject of the service is an item that spoils quickly or has a short shelf life,
4. For the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has performed the service, they will lose the right to withdraw from the Contract,
5. Where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period,
6. Where the subject of the service are items that, due to their nature, are inseparably connected with other items after delivery,

§ 11
Complaints and Warranty (applies to European Union citizens)
1. The Sales Agreement covers new Products.
2. If a defect occurs in a product purchased from the Seller, the Customer has the right to file a complaint based on the warranty provisions of the Civil Code.
3. Complaints should be submitted electronically to [email protected].
4. Complaints are reviewed within 14 days. 5. Goods returned under the complaint procedure should be sent to the parcel locker address: KRA12MP (Kraków, ul. Stojałowskiego 6)
§ 12
Out-of-court complaint and redress procedures
1. Detailed information regarding the Consumer's ability to use out-of-court complaint and redress procedures, as well as the rules for accessing these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.

2. The Consumer has the following exemplary options for using out-of-court complaint and redress procedures:
3. The Consumer has the right to refer to a permanent consumer arbitration court, referred to in Article 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Contract concluded with the Seller.
4. The Consumer has the right to refer to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings to amicably resolve the dispute between the Consumer and the Seller.

5. Consumers may obtain free assistance in resolving disputes between them and the Seller, including free assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., the Consumer Federation, the Association of Polish Consumers).

6. The court with jurisdiction over the Seller is the court with jurisdiction over the Seller.

§ 13
Personal Data in the Store
1. The Seller is the controller of Customers' personal data collected through the Store.
2. Customers' personal data collected by the controller through the Store are collected for the purpose of fulfilling the Sales Agreement pursuant to Article 6, paragraph 1, letter b) of the GDPR, and, if the Customer consents, also for marketing purposes.
3. The recipients of the Store's Customers' personal data may be:
4. In the case of a Customer who uses postal or courier delivery in the Store, the Controller shares the collected Customer's personal data with the selected carrier or intermediary handling shipments on behalf of the Controller.
5. In the case of a Customer who uses electronic payment or payment card payment in the Store, the Controller shares the collected Customer's personal data with the selected entity handling these payments in the Store.
6. The Customer has the right to access and correct their data. 7. Providing personal data is voluntary, however, failure to provide the personal data required for the conclusion of the Sales Agreement specified in the Terms and Conditions will prevent the conclusion of the Agreement.
8. Detailed information regarding personal data and privacy protection is available at https://lenispolka.pl/strona/polityka-prywatnosci
§ 14
Final Provisions
1. Agreements concluded through the Store are concluded in Polish.
2. The Seller reserves the right to amend the Terms and Conditions for important reasons, including: changes in legal provisions, changes in payment and delivery methods – to the extent such changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Customer of any changes at least 7 days in advance.
3. In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the Provision of Electronic Services; the Consumer Rights Act; and the Personal Data Protection Act.
4. The Customer has the right to use out-of-court complaint and redress procedures. To this end, you can file a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.
5. Payments on our store are processed by Blue Media S.A., with its registered office in Sopot, ul. Haffnera 6, postal code: 81-717, KRS: 0000320590. Available card types: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.
6. If a refund is required for a transaction made by the customer with a payment card, the seller will refund the amount to the bank account assigned to the Customer's payment card.

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Regulations